Job Description

Salary

$69,086.00 - $104,959.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-58708-41730

Department

Department of Human Services

Division

HS Bur Cmy Srvs

Opening Date

09/17/2026

Closing Date

10/1/2026 11:59 PM Eastern

Job Code

41730

Position Number

Multiple positions may be filled from this posting.

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211393

Bureau / Division

Bureau of Community Services

Worksite Address

625 Forster Street

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Name

Elizabeth Bacon

Contact Email

ebacon@pa.gov

THE POSITION

Are you ready to support a system that protects the rights of people who receive important services? As a Human Services Program Representative 1 with the Department of Human Services (DHS), you will help make sure statewide grievance processes run smoothly and fairly. This role allows you to strengthen program quality by reviewing concerns and helping organizations understand expectations. Your efforts will support individuals who depend on clear guidance, strong oversight, and accessible services across Pennsylvania.

DESCRIPTION OF WORK

This position focuses on carrying out statewide grievance system responsibilities, regulatory administration activities, and oversight functions in support of DHS' Home and Community-Based Services (HCBS). The work involves reviewing concerns, evaluating program practices, and helping organizations meet important requirements. As a Human Services Program Representative 1, you will perform the following duties:

• Regulatory Interpretation: Understand and apply federal and state requirements related to HCBS, protections, accessibility, and oversight
• Grievance Coordination: Manage intake, tracking, review, and documentation of grievances and complaints
• Evidence Review: Examine records, documentation, findings, and reports to evaluate compliance and identify risks
• Stakeholder Support: Provide guidance to providers, administrative entities, and coordination organizations regarding system requirements
• Data Analysis: Analyze grievance trends, operational practices, and system information to identify concerns and improvement needs
• Training Delivery: Create and provide training materials related to grievance procedures, protections, and regulatory expectations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Job Tags

Permanent employment, Full time, Part time, Work at office, Local area, Remote work, Monday to Friday, 3 days per week

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