Job Description

Job Description

Job Description

Description:

CITIZENSHIP REQUIREMENT: US Citizenship

EDUCATION AND QUALIFICATIONS: 

Bachelor’s degree in Information Technology, Computer Science, or a related field. 

CERTIFICATION:

Relevant certifications in networking, systems administration, or IT support (Required CompTIA Security,  

CompTIA Network+, A+ a plus 

MINIMUM REQUIRED SKILLS/EXPERIENCE:

· 2+ years of experience as a Computer Support Administrator (CSA) or in a similar IT support role, with a strong understanding of network (NIPRNET) and customer support functions.

· 2+ years of experience in troubleshooting, integrating, installing, documenting, and administering facility-specific Local Area Networks (LAN) and Voice over Internet Protocol (VOIP) phones.

· 2+ years of experience managing and resolving trouble tickets, including monitoring and follow-up within specified time frames.

· 2+ years of experience in life cycle management for computer systems and software.

· 2+ years of experience coordinating with Base-level Communication Squadron (CS) personnel to address and resolve network interoperability and connectivity issues.

· 2+ years of experience in analyzing new applications, performing software maintenance, and enhancing existing systems based on customer requirements and identified problems.

· 2+ years of experience in troubleshooting and inspecting conventional copper twisted pair telephone and network cabling, with the ability to locate and correct issues in the main distribution frame (MDF) communication closets.

· Strong technical skills in network administration, VOIP systems, and IT troubleshooting.

· Excellent communication skills to explain system capabilities, limitations, and output variations to users, and to resolve technical issues effectively.

· Proficiency in managing file/application backup, security, imaging/OCR, and operational data storage/retrieval in diverse computing environments.

· Ability to maintain and operate a centralized Help Desk Technical Assistance Service, ensuring effective problem resolution and customer support.

· Strong analytical skills to assess program areas using the Management Internal Control Toolkit (MICT) per AFI 90-302 and to enhance software applications.

· Ability to work independently and as part of a team, with strong time management skills to handle multiple priorities and meet deadlines.

· Familiarity with USAF operational standards and procedures, with the ability to report and remedy faults within specified timeframes.

POSITION OVERVIEW

· Act as Computer Support Administrator (CSA) to process network (NIPRNET) and customer support functions with technical support and trouble ticket forwarding from the installation Communications Squadron/ Network Control Center (NCC).

· Function as the assessor for the program area in the Management Internal Control Toolkit (MICT) per AFI 90-302, The Inspection System of the Department of the Air Force.

· Provide troubleshooting, integration, installation, documentation, and systems administration services for facility-specific Local Area Networks (LAN) and attached Voice over Internet Protocol (VOIP) phones connected through internet connections.

· Monitors voice over internet protocol (VOIP) phones connected through user computers. Submits, monitors and remedies trouble tickets. Initial contact on tickets shall be made within 48 hours with follow up and reporting until closed.

· Manage life cycle of computer systems and software for 9 CES.

· Coordinate with Base-level Communication Squadron (CS) personnel to address interoperability and connectivity issues for the enterprise network, which may include recommendations to meet operational requirements.

· Coordinate and track job requests to ensure that all customer requests are handled expeditiously while keeping the Government apprised of significant changes in workload status. Initial contact on tickets should be made within 48 hours with follow up and reporting until closed.

· Provide support services to maintain file/application backup capability, security, imaging/optical character recognition (OCR), operational data storage and retrieval application resident on diverse computer platforms such as networks and client-server environments.

· Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and preclude undue interruptions to IT services.

· Explain system capabilities, limitations, and output variations to users and resolve problems for users who encounter system related issues.

· Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and operational standards are met.

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